From our website. We use your data to operate and improve your experience on our website.

For some of the features on our website to work, we need to remember you. For example, when you’re browsing our menu to order, we need to remember what you’ve already selected so that we don’t just give you the last item you picked. As this is an inherent part of what you ask us to do when you order online, we don’t ask your consent.

We also keep track of visitors to our website to help us understand how they use the site so we can make improvements. For example, we keep track of which pages are visited most, how long visitors spend on our site, what websites they visit before and after ours, and where our visitors come from.

We’re able to do this by using cookies and other technical information your device automatically sends to us. Except for the uses that are inherent to the service, we ask your consent to collect this information by way of the cookie banner you saw when you first visited our website.

For more information about how we use cookies and how you can manage your consent, have a look at our Cookie Notice below.

From your online orders. When you place an order directly with us or another online delivery company, you will be asked to provide data so that we can process your transaction and (where relevant) deliver your order. Requesting payment details and contact details are needed to process your order, and a delivery location is needed to get your food to your doorstep.

When you pay for your order by payment card, then we need to process this data – but we don’t use it for any other purposes.

Our app gives you the chance to win rewards by scanning your app every time you order from us. If you sign up for the app, we ask for the type of information we need to allow you to sign (e.g. name, email address, etc.) and we collect information about your past orders as needed to let us allocate rewards.

From social media. If you interact with our Facebook page, Twitter page, Instagram, or other social media presence, we use the information you provide to respond to questions or comments you leave us. We also use these social media services to show you advertising and special offers via social media, which, in some cases, will be targeted to you based on your interests and online browsing (including our website).

We collect your email address when you sign up for our tasty offers to provide you with promotional offers. We do not retain your email address from our contact form. If you contact us for any reason, we will use the data you provide us to respond to your question. We see this as great Noodle Nation customer service.

We also want to learn from your feedback so that we can keep getting better. We use the information for these legitimate business purposes, provided that we don’t do this in a way that infringes on your data protection rights.

For legal reasons, in occasional or in exceptional circumstances:

Where the law requires it or where we believe it is necessary to protect our legal rights, interests and the interests of others, we use personal data in connection with legal claims, compliance, regulatory, and audit functions, and disclosures in connection with the acquisition, merger or sale of a business.

We also use personal data for safety and security, to verify accounts and activity, to monitor suspicious or fraudulent activity and to identify violations of our policies.


Your personal data will be shared with companies providing services under contract to us for all the reasons described above, such as payment processing providers through the Noodle Nation app, application developers (e.g. APP4), and delivery companies (e.g. Just Eat and Deliveroo).


If you no longer want to receive details of our tasty offers, please use the unsubscribe link at the bottom of any of our promotional emails, or by completing the form on our contact page. Please make sure that you tell us your full name and address or email address.


You have the right to ask us for a copy of your personal data; to correct, delete or restrict processing of your personal data; and to obtain the personal data you provide in a structured, machine readable format. In addition, you can object to the processing of your personal data in some circumstances (in particular, where we don’t have to process the data to meet a contractual or other legal requirement or compelling interest). Where we have asked for your consent, you may withdraw consent at any time. If you ask to withdraw your consent to us processing your data, this will not affect any processing which has already taken place at that time.

These rights may be limited, for example if fulfilling your request would reveal personal data about another person, or if you ask us to delete information which we are required by law or have compelling legitimate interests to keep. If you have unresolved concerns, you have the right to complain to the data protection authority in the country you reside, where you work, where you think the alleged breach is located.


We will retain your personal data only for as long as we need it for our legitimate interest in accordance with applicable law, after such time, we will either delete or anonymize your information or, if this is not possible (for example, because the information has been stored in backup archives), then we will securely store your information and isolate it from any further use until deletion is possible. Below, we describe how long we keep it:

•Marketing information: If you have elected to receive marketing emails from us, we will retain information about your marketing preferences for three years from the date that you last express interest in our products and services, such as when you last open an email from us. We will retain information derived from cookies and other tracking technologies for 13 months from the date such information was created.
•In-store purchases and online orders: We retain individual records about purchases in our stores and online orders for six years after the purchase.
•Customer service: We retain records from any interactions you have with us or our customer service representatives for 6 years from when you last interact with us. If the information you provided us relates to health and safety, we may retain it for longer as required by law.
•Noodle Nation app: We retain information we collect from your use of the Noodle Nation app for three years from when you disable your account. If you stop using the app but do not disable your account, we will disable it for you after four years from the last time you sign on.


We use cookies and other similar tracking technologies to make our websites and mobile apps work better for everyone who uses them, to better understand our customers that visit our websites and to help us serve relevant advertising. Cookies help us store information about the way you like to use our website or app – the links you click, the pages you visit, etc.

We use cookies to get to know how people like to use our website and apps. It’s how we know if we need to fix anything. Cookies also help us to see which of our products are most popular (so we can make sure our future menu items are right for you the customer). Unless you have adjusted your browser settings (where possible) to refuse cookies, our systems will issue cookies as soon you visit our websites or access other services. If you have switched off cookies then some of the functionality of our services may not be available to you.


We use the following types of cookies and similar technologies:

•Strictly necessary cookies. These are cookies that are required for the operation of our websites or apps. They include, for example, cookies that enable you to log into secure areas of our website or use a shopping cart when placing an online order.
•Analytics cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our websites and apps when they are using them. This helps us to improve the way our website and app work, for example, by ensuring that users are finding what they are looking for easily.
•Functionality cookies. These are used to recognise you when you return to our website or app and to personalise our content for you, for example, by remembering your preferences.
•Social media cookies. We use these cookies when you share information using a social media sharing button or “like” button on our website to keep track of the way customers engage with and share our content. The social network will record that you have done this. This information may be linked to targeting/advertising activities.

Withdrawing consent. You can opt out from the different cookies though your browser settings.


If you have any questions about this notice or the use of your personal data, please contact by sending an email to [email protected] or by completing the form on the contact page.