I ordered a take out/delivery – Why was my meal not ready within the suggested time?

Please know that our proposed collection & delivery times are our best estimates. We try really hard to get your food prepared and cooked as soon as possible. It’s worth noting – we don’t sell fast food…we serve fresh cooked food as fast as possible. Consequently, there may be a wait while we cook your order. Generally, we aim to have all collections and deliveries ready within 45mins – however, times may be longer subject to quantity, level of business and type of dishes ordered.