Frequently Asked Questions - General

I would love a Noodle Nation in my home town. Does Noodle Nation have expansion plans?

At Noodle Nation, we're always looking at new opportunities to grow our business. We've got some target towns were looking into – you'll see these on our New locations page. Were passionate about what we do and we'd love to open more restaurants. If you feel your town could do with a Noodle Nation please e-mail us - if you think that you've seen the ideal site for a Noodle Nation please include these details.
We'll keep you in the loop about any new sites were opening on this website.

Is Noodle Nation a Franchise or a family business?

Noodle Nation is proud to be a family owned business. We love our business, team and customers and are passionate about what we do. You will often see us in our restaurants, chatting with the team, working on our laptops or eating with customers. We have a small but close team and the idea of being a faceless franchise or corporate business doesn't really appeal to us.
We often get asked if we are a franchise but at the moment we have no intentions of franchising the business. However, if you feel that you would like to get involved in the business, please feel free to contact us via e-mail were always willing to listen to suggestions. Similarly, if you would like to invest in the business – feel free to get in touch – we can't promise we'll say yes but we'd love help growing the business.

Does Noodle Nation take bookings?

Were happy to take bookings for any size of party. Although we can usually seat parties of up to 6 diners quickly without a reservation, we're more than happy to take a booking.
As we do get busy, we encourage larger parties of 6 or more to simply ring to book a table, so that we can cater for you as efficiently as possible.

To book a table: simply pop in or call us in advance. We will need to take the following information:

  1. Party Organisers Full Name
  2. A Contact Telephone Number
  3. An email address
  4. The Number of Guests in your Party
  5. The Date & Time you want to visit

If you make a reservation, we will have your table ready at your booking time and hold the table for a maximum of 15 minutes.
If your entire party are not ready to be seated at this time, we may have to let your table be used by another group and make alternative seating arrangements for you – but don't worry, we'll always try our hardest to make your party a success.

To find out the details of your nearest Noodle Nation, check out the Yellow Restaurants tab.

I would like to treat someone I know to a meal at Noodle Nation. Do you sell vouchers?

Yes, due to popular demand, we have recently launched in store vouchers – we like to call them Noodle Notes. You can use these vouchers to treat your friends and family to meal at Noodle Nation. The Noodle Note vouchers come in £5, £10 and £20 denominations.

To purchase vouchers, you will have to visit one of our stores and our manager will be able to organise these for you. Please note that any terms and conditions that apply to the vouchers will be detailed on the voucher themselves. Vouchers and Gift Cards need to be used prior to the expiry date, or the value will be lost.

I would like to celebrate a party at Noodle Nation. Can I bring in a cake and do you have any party packages?

We love helping people celebrate special occasions at Noodle Nation. If you're having a party, leaving do or family get together, we'd love to have you. At the moment we don't have any specific party packages but you'll find our menu great value, brimming with choice.

We're more than happy for you to bring in balloons and a cake - and if you bring them in before your party arrives, we'll even help dress your table. We do have plans to introduce some party packages later in the year, so keep logging on to find out more.

I love your t-shirts. Where can I buy Noodle Nation T-shirts & Merchandise?

Loads of our customers ask for our t-shirts – However, we don't sell them at the moment, as were worried our customers might get a little confused and start asking each other to help them with ordering in store!

However, we do have plans of introducing customer t-shirts – our noodle designer is working on these at the moment and we'll begin selling them in 2012.
We currently sell childrens chopstick helpers and will begin selling authentic oriental ingredients (to help you recreate our dishes at home) later this year.

How can I find out about jobs vacancies at Noodle Nation?

For waiting team jobs, we would suggest you visiting our stores directly to find out about vacancies. You'll need to be happy, customer obsessed and outgoing to succeed. Being a clean freak would also help.
We are always looking for good chefs – knowledge of Chinese food isn't essential – However, a hard working nature and a willingness to learn is a must. If you're successful and you want to build a career with us, we'll also train you.
If you want to join us as a Manager, you'll need to have experience of managing people and be passionate about people and service – don't worry, we'll help you build more business related skills if your successful.
You can upload your CV or complete an application in our recruitment page.

Does Noodle Nation have offers and where can I find these?

We love giving value at Noodle Nation and regularly have offers available. If you join our Noodle Nation Love Club, we'll e-mail our offers to you, so you can have your noodle fix for even less money.
Student Discount - We know that it's hard to survive on a student budget, so we also have a student discount. You'll need to be over 18 years old and have your student I.D. to take advantage of this – How's that for (fresher's) fair.
Emergency Services Discount – All of our restuarants give 10% OFF FOOD to people who work in the Emergency or Armed Forces (RAF, Army, Navy, Police or NHS). To take advantage of this you will need to show an offical form of I.D. It our simple way of saying thanks for everything you do.

I am a member of your Noodle Nation Love Club and I've been e-mailed a voucher. How will I know when I can use it and what I'm entitled to?

Each of our Noodle Love promotional offers comes with it's own set of specific terms & conditions – we include these on the vouchers themselves. These state when and how an offer can be used and which stores will accept the vouchers. Please check them carefully as our staff members and managers have to stick rigidly to the terms set out on these.
If you'd like to join our Noodle Love e-club, we'll send these offers to you by e-mail. You can join our e-club here on the orange offers and deals page.

I would like to talk to someone about a business or marketing opportunity for Noodle Nation. Who do I need to speak to about this and how do I contact them?

We love to get suggestions on how we can improve or grow our business. You can use the contact us page. Make sure you provide as much information as you possible can on your enquiry/proposal.

I'm organising a fund-raising event for charity/school. Can Noodle Nation provide and money, food or vouchers?

Noodle Nation's charity of choice is Maggie's Cancer Care Homes. Our connection with Maggie's was brought about after they cared for our most missed colleague and friend Jon Hudson. Jon found their help invaluable during his illness.
Generally, we will push our company wide efforts into supporting this one charity and we have specified fund-raising events throughout the year.
You can find details about Maggies on http://www.maggiescentres.org/
Being a family business, we also endeavour to support local charities and schools. All requests must be sent via the contact page. Please note only registered schools, organisations and charities will be supported. Also, please note that we have many requests and cannot support all charities.

I run a local club and was wondering if Noodle Nation would sponsor us?

We feel our restaurants should be involved with the local community. We do get a lot of sponsorship requests but also like sharing the noodle love. Any sponsorship or advertising queries should be sent to our Noodle HQ using the contact sheet. Please make sure that you give us as much detail as possible about how we can support you.

How can I contact your Head Office?

We love hearing from our Noodle Fans. You can contact us from this website, using our online form. It's rare that people 'put pen to paper these days' but if you choose to write a letter, we'd love it. Here's our postal address:
Noodle Nation HQ, Unit 3 Berber Business Centre, Kitchener Road, High Wycombe, Bucks, HP11 2TD

What are the opening times and facilities available in your restaurants?

We have all the bits and bobs you need to know about our restaurants on the Our Restaurants section of this site.
• Due to differing levels of business our shops have difeernt opening hours. Please make sure you check our opening times.
• All our restaurants have baby changing facilities and disabled toilets.
• Noodle Nation accepts the following credit/debit cards VISA, Switch, Mastercard (but not American Express)
• In line with legislation, all Noodle Nation restaurants are entirely non-smoking.

I was charged for paying by card when my bill was below £10. Why did this happen?

When starting our business, we always wanted to open restaurants which not only provided great food but also great value for money.
As a business, we actually get charged for each card transaction we process. Rather than increase the prices across the menu to cover these charges, we have chosen as a business to only charge the processing charge when bills are below £10. We actually absorb the cost ourselves for higher value bills.

Does Noodle Nation pay minimum wage and do you staff receive all their tips?

Of course – Noodle Nation is committed to paying minimum wage and not topping up wages for our waiting staff team using their tips. We do not get involved with our staff tip money – we feel this is their reward for a job well done.
Service is not included on any bill, regardless of the size of your party/group. However, we would suggest a tip of about 10% if you feel the service you received warrants this.

I am a food & drink supplier and I think I have products which would be great for your business. Who do I contact to discuss my products?

If you have any food or drink products which you feel could help our business or improve our offering, please send details using our contact page. Please make sure you send as much detail as possible and also contact details.

I would like to comment on your business?

If you'd like to tell us something about our business, we'd honestly love to hear it.
If it's about something one of our team have done well, we'd love to congratulate them on a job well done – so please do tell us.
If you think there's something we could have done better, we'd also like to know. It's important that we get feedback on where we could improve for the future.
We like to read through things thoroughly before replying but hopefully one of us (usually a director) will reply as soon as possible.

Why do some Noodle Nation's deliver and some not? I love a delivery to my home but my local Noodle Nation doesn't deliver.

We deliver in our Aylesbury and Maidenhead store, as the size of the buildings and road access allows us to do this. Unfortunately, we don't deliver in High Wycombe and Oxford (although we do provide take out's in these restaurants).
For those Noodle Nations which can deliver; there is a clearly defined delivery area. As stated, if you can't get a delivery, take-away services are provided at every Noodle Nation.

What should I do if I'm unhappy with a my Noodle Nation experience?

We very rarely receive complaints but please do contact us if you were unhappy. Initially, please contact the Noodle Nation you visited – our managers are passionate about our food and service and should be able to help. If you need to contact our head office, please use the form on our contacts page.

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